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You have questions, we have answers.
If your question isn't answered here, reach out to us at support@bevz.com
or click here to submit a contact request.
What is Bevz and how does it work?
Bevz delivers anything from your local convenience store. Liquor, beer, wine, tobacco, snacks, ice, paper products, and more, all delivered to you in 45 minutes or less.
I want to use Bevz! How do I do that?
Does Bevz deliver to my area?
Click here to see if we deliver to your city.
If you believe we deliver to your area, but are receiving an error message in the Bevz app, reach out to us at support@bevz.com.
What hours does Bevz operate?
We are open as early and as late as our Bevz Retail Partners. Times depend on area, if you’d like to know how late your local Bevz store is open, reach out to us at support@bevz.com.
Can I pay with cash?
Unfortunately, no, all payments must be digital.
How do promo codes work?
On the checkout page in the Bevz app, scroll down until you see “Enter promo code” in the middle of your screen. Just tap there and enter the code.
Can I send a gift through Bevz?
Yes! In fact, that’s one of the best uses of Bevz. Close a deal with your business new partner? Just Bevz it. Welcoming a newcomer to your team? Just Bevz it. Forget your friend’s birthday? Just Bevz it. Forget your anniversary? Apologize (a lot), and then just Bevz it.
I want to use Bevz to deliver for a corporate event. Can I do that?
Yes! We love facilitating corporate events. These take some coordination, though, so email us a support@bevz.com, and we'll hammer out the details.
Where is my order?
If your order is running late, reach us via email at support@bevz.com.
How do I cancel my order?
If your order is still pending, you can cancel it directly in the Bevz app. Just go to the Profile tab, then navigate to your Recent Orders. Select the active order you want to cancel, and tap the cancel button at the bottom of the screen.
If your order has already been accepted and you want to cancel, email us at support@bevz.com. We’ll get it handled ASAP.
My order has incorrect or missing items. What do I do?
First, we're sorry! If your order has incorrect or missing items, email us at support@bevz.com and we’ll be in touch soon.
You can also Report a Problem in the Bevz app. Just go to the Profile tab, then navigate to your Recent Orders. Select the order with the incorrect or missing item(s), and tap the Report a Problem button at the bottom of the screen.
How do refunds work with Bevz?
Click here to see our Return Policy.
